Returns, Refunds & Exchanges Policy
Returns
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30-Day Return Window: Eligible only if requested within 30 days of purchase.
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Non-Returnable Items: Customized products (made exclusively for you) cannot be returned.
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Condition Requirements: Items must be unused, in original packaging, and undamaged.
Return Address:
Hcoko
MONDA WINDOW 4101 W 42ND PL Chicago,IL, 60632
Partial Refunds Apply If:
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Item is damaged/missing parts due to your error.
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Returned after 30 days.
Include in Your Return:
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Order number/invoice (required for processing).
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Trackable shipping proof (strongly recommended). We are not liable for lost returns.
For damaged items upon delivery, contact us immediately at info@hcoko.com for replacements or store credit.
Refunds
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Confirmation email sent once we receive/inspect your return.
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Approved refunds processed within [X] business days to your original payment method.
Late/Missing Refunds?
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Check your bank account (processing delays may occur).
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Contact your bank.
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If unresolved, email info@hcoko.com with your order number.
Exchanges
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Only replaced if defective/damaged.
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Email info@hcoko.com to request an exchange.
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Customer pays return shipping costs (non-refundable).
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High-value items (over €50): Use trackable/insured shipping.
International Orders
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Check local customs/taxes before ordering.
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All duties/taxes paid by the customer.