Shipping & Delivery Policy

Shipping Basics

  • Origin: All orders ship from Chicago, IL, USA.

  • Processing: Orders packed within 24-48 hours on business days (delays possible during peak periods).

  • Free Shipping: Free on orders over $50 (auto-applied at checkout).

Shipping Rates & Delivery Times

Rates calculated at checkout. Choose your preferred service:

Region Standard Shipping Express Shipping
USA & Canada 2-6 business days 1-3 business days (USPS Priority)
Europe/Global 6-15 business days 2-6 business days

Track orders via the USPS tracking number provided in your shipping confirmation email (check spam folder).

International Shipping

  • Customs & Taxes: Customer responsibility – check local fees before ordering. Hcoko does not cover duties or refund orders due to unpaid fees.

  • Tracking: Use the USPS tracking code on your local postal service’s website for updates after customs clearance.

  • Delivery Attempts: Monitor tracking to avoid returns. We are not liable for unclaimed parcels.

Key Policies

  1. Address Accuracy:

    • Double-check your shipping address. Hcoko is not responsible for incorrect/misspelled addresses.

    • Contact info@hcoko.com immediately for errors.

  2. Order Changes/Cancellations:

    • Changes rarely possible due to fast processing. Email us ASAP – no guarantees.

    • No redirections after dispatch. Contact USPS directly with your tracking number.

  3. Lost/Damaged Parcels:

    • We are not liable for transit damage or stolen packages after delivery.

FAQs

Q: How long does USPS take?
A: USA/Canada: 1-3 days express, 2-6 days standard. Global: 2-6 days express.

Q: Can I track my order?
A: Yes! Use the USPS tracking number emailed to you.